Senior Desktop Technician

Revolution Medicines is seeking a Senior Desktop Technician to join their IT team. This role focuses on delivering a seamless end-user computing experience across a hybrid environment, combining troubleshooting, ServiceNow administration, and mentorship. The ideal candidate will be passionate about operational excellence and user satisfaction, contributing to the advancement of the company's technology.

Requirements

• 3+ years of experience in desktop support or end-user computing roles.
• Strong hands-on experience with Hybrid Active Directory / Azure AD.
• Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.
• Experience managing endpoints through Intune and JAMF.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience creating user guides or documentation.
• Working knowledge of Windows and macOS.
• IT certifications (CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals) is preferred

Benefits

• Competitive cash compensation
• Robust equity awards
• Strong benefits
• Significant learning and development opportunities