Senior Director, AMS Area Lead - Customer Excellence Group, CORE (Energy, Logistics, Transportation, and Utilities)

ServiceNow is seeking a Senior Director, Customer Excellence Group (CEG) lead to lead a team focused on customer success within CORE (Energy, Logistics, Transportation, and Utilities) sectors. This role is responsible for ensuring customer satisfaction, driving adoption, and managing technical solutions related to Impact and Services products and adds-ons. It requires a strong focus on building relationships, fostering innovation, and delivering business value.

Requirements

• 10+ years in leadership within CORE sectors.
• Experience integrating AI into work processes.
• Demonstrated experience in SaaS or Cloud-based environments.
• Proven track record in building and managing high-performing teams.

Benefits

• Health plans
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Flexible time away plan
• Family leave programs