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Bentley University
Senior Director, Client Services
Senior Director, Client Services at Bentley University (Waltham, MA). Lead IT service strategy, manage teams, drive user satisfaction. 10+ yrs IT service mgmt required. Competitive pay, benefits, flexibility.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 3, 2025
The Senior Director of Client Services leads a comprehensive client services strategy aligned with university and IT goals, fostering a collaborative, service-oriented culture focused on responsiveness and user satisfaction.
Requirements
- Product and Technical Leadership: Develop and implement client services strategies aligned with the university’s mission and IT strategic plan.
- Operations: Foster a collaborative, service-oriented culture focused on accountability and user satisfaction.
- Leadership and Mentoring: Direct and manage a large staff of professionals.
- Stakeholder Collaboration: Work across the community to translate technical services needs into systems requirements and scoping and identify feasible solutions.
Benefits
- Competitive compensation
- Robust benefits
- Career development and opportunities
- Generous paid time off
- Workplace flexibility
- Positive, engaging employee experience
Requirements Summary
10+ years of experience in IT service management, desktop support, or client services, with at least 5 years of experience in a senior leadership role with proven experience in building and managing teams
Apply now
Waltham
|
Massachusetts
United States
Expert/Leadership
In-Person
Full Time
142346-249147 USD/year
