Senior Engagement Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.

Requirements

• Minimum of 10 years of high-tech/SaaS industry experience
• 5+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience
• Demonstrated experience in leading key projects, including strategic customer programs
• Strong documentation and presentation skills
• Experience with analytics and understanding of metrics and KPIs
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly
• Excellent negotiation and persuasion skills
• Facilitation skills in leading and planning meetings, reviews, and retrospectives
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Fluent in French and English a must have
• Canadian citizenship or permanent residency status and reside in Canada
• Federal government clearance is preferred

Benefits

• We are committed to creating an inclusive environment where all voices are heard, valued, and respected.
• We welcome all candidates, including individuals from non-traditional, varied backgrounds.
• We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.