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Singtel Group
Senior Engineer, Citrix VDI
Senior Citrix VDI Engineer at Singtel Group, Kuala Lumpur. Manage virtual desktop infrastructure, resolve L2/L3 issues, handle ServiceNow incidents, perform system maintenance, and drive automation improvements in enterprise environments.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 22, 2025
We're looking for a Citrix Engineer to support and enhance our Virtual Desktop Infrastructure (VDI) environment. As a Senior Engineer, you will be responsible for managing and improving Citrix VDI platforms to ensure performance, stability, and security.
Requirements
- Support, manage, and improve Citrix VDI platforms to ensure performance, stability, and security.
- Troubleshoot and resolve L2/L3 technical issues, collaborating closely with IT and end-user teams.
- Perform system health checks, patching, upgrades, and environment maintenance.
- Review, plan, and execute technology improvements and automation opportunities.
- Handle service requests and incident management via ServiceNow.
- Participate in problem resolution, root cause analysis (RCA), and continuous improvement initiatives.
- Provide on-call support for critical issues when required
Requirements Summary
1-2 years of hands-on experience in Citrix, Virtualization, Windows Server, and Active Directory. 4-6 years of experience supporting Citrix VDI in large enterprise environments
