Senior Engineer, Configuration Management Database

PTC is a global company that values and respects all identities, cultures, and perspectives. As a Senior Engineer, Configuration Management Database, you will be responsible for the analysis, development, modification, installation, testing and maintenance of ServiceNow ITOM platform focused on CMDB, Discovery and Service Mapping. You will ensure that the Configuration Management Database is constantly available and contains the required information and service mapping.

Requirements

• Ensures that standardized methods and procedures are used for identifying, recording, maintaining, reporting on, and verifying IT asset configurations and associated documentation.
• Implementing and maintaining different Service Mapping approaches (Tag-Based, Top Down, Machine Learning)
• Plans the population of the CMDB; manages the CMDB, central libraries, tools, common codes, and data; ensures CMDB data is current and accurate.
• Designs, develop, and maintain the Common Service Data Model (CSDM) within the ServiceNow platform to standardize service data, align with business needs, and enable better IT and business operations
• Owns the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases. Ensures integration into the Incident, Change, and Problem management processes.
• Understands best practices and determines optimized procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes, as necessary.
• Defines and discerns key aspects of problems that require analysis and research within ServiceNow and develops an integrated solution within a broad technical and business context of significant or strategic impact to the enterprise.

Benefits

• Medical, dental and vision insurance
• Paid time off and sick leave policies
• Tuition reimbursement
• 401(k) contributions and employer match
• Flexible spending accounts
• Life insurance
• Disability coverage
• Generous commuter subsidy