Senior Engineering Manager

As Senior Engineering Manager, you will lead the engineering strategy across self-serve web and app journeys, and help 1.1 million B2B customers manage their services seamlessly. You will define and drive a transformation roadmap that enhances our digital platforms, exploits technologies like React, Flutter, and improve how we deliver identity management, user access management, and security.

Requirements

• Set the technical vision & engineering strategy for self-serve journeys in web & mobile platforms.
• Build diverse, high-performing engineering teams across the UK and India, cultivating a culture of innovation, technical excellence, and inclusion.
• Architect and drive the transition to cloud-native, event-driven, microservices-based architectures (AWS, Kubernetes, Kafka).
• Embed world-class observability, resilience, and reliability practices, leveraging platforms like ServiceNow, Dynatrace, and PagerDuty.
• Champion security-by-design, identity & access mgt (IAM/UAM) & Zero Trust Architectures.
• Lead backend modernisation with technologies like Node.js, Java, relational (Postgres, MySQL) and non-relational (MongoDB, DynamoDB) databases.
• Integrate customer experience mgt platforms like Sprinklr & drive real-time improvements to journeys.
• Own, Execute and deliver business outcomes for digital channels like Web, App, Chatbots.
• Establish robust application support models ensuring 24x7 operational excellence, rapid incident recovery, and proactive service quality.
• Lead Talent Councils for talent management, skills inventories & succession planning.
• Encourage a strong innovation engine, encouraging open-source contributions & participation in industry tech forums.

Benefits

• Competitive salary
• Full-time role (flexible work arrangements possible)