Senior Experience Architect - Partner Design Studio

ServiceNow is seeking a Senior Experience Architect with a passion for design and innovation, working closely with a partner design studio in Waltham, MA. This role focuses on leveraging AI to transform how people experience ServiceNow's AI-enhanced cloud platform, bridging strategy with design and delivering human-centered solutions. The company is a global leader in AI-enhanced technology.

Requirements

• 7+ years in UX strategy, service design, or experience architecture for enterprise software or consulting environments.
• Strong grasp of AI and automation trends.
• Deep understanding of SaaS, PaaS, and platform thinking.
• Exceptional communication skills.
• Strong portfolio demonstrating strategic UX thinking, storytelling, and measurable business impact.

Benefits

• Health Plans
• 401k Plan
• Equity (when applicable)