Senior Experience Architect - Partner Design Studio

ServiceNow is seeking a Senior Experience Architect to partner with an AI-first approach to design, innovate, and deliver human-centered experiences on the ServiceNow Platform. The role involves bridging strategy, design, and technology, translating business goals into intuitive solutions, and driving measurable value for customers and partners. This is an opportunity to transform industries with AI-powered solutions and shape how people experience the future of work.

Requirements

• 7+ years in UX strategy, service design, or experience architecture for enterprise software or consulting environments
• Proven experience facilitating design workshops and translating research into actionable product or service strategies
• Strong grasp of AI and automation trends
• Deep understanding of SaaS, PaaS, and platform thinking
• Exceptional communication skills
• Portfolio demonstrating strategic UX thinking, storytelling, and measurable business impact

Benefits

• health plans
• flexible spending accounts
• 401(k) Plan
• ESPP
• matching donations
• family leave programs