Senior Group Manager ServiceNow/Workday Delivery

The Senior Group Manager ServiceNow/Workday Delivery is accountable for management of HR SaaS Platform Engineering area, overseeing configuration, customization, maintenance, and application administration for Workday and ServiceNow. This person will lead a team, manage budgets, resources, and project timelines, and drive innovation and continuous improvement within the team.

Requirements

• 10+ years of experience in application development or administration, with a strong focus on HR SaaS applications.
• Proven extensive experience with Workday and ServiceNow, including configuration, customization, and Workday integration.
• Demonstrated experience managing and leading High caliber global technology teams.
• Proven experience in SaaS platform engineering, including infrastructure automation, configurations, and cloud-native technologies.
• Experience in API implementation, Single sign integration and technical aspects of implementing vendor application.
• Experience with Agile methodology and JIRA tool to track and monitor all the work.
• Experience with SaaS onboarding and implementation processes, including security assessments and risk mitigation strategies.
• Excellent communication, influencing, interpersonal, and leadership skills.
• Ability to think strategically and solve complex problems, considering Citi's global reach and diverse business lines.
• Experience managing budgets and resources effectively.
• Ability to use hard data and metrics to back up assumptions and develop business cases.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays