Senior Help Desk Specialist

Edgewater Federal Solutions is seeking a Senior Help Desk Specialist to provide support across various computing environments, including Windows, Mac, mobile devices, and classified systems.

Requirements

• AS in relevant discipline plus minimum 3 years or more years of directly related experience
• Must be a U.S. Citizen
• Must be able to obtain and maintain a DOE Security Clearance
• Must live in the Albuquerque area as work is performed onsite
• Must have a working knowledge of PC/Mac and mobile device operations
• Provide white glove service support for operating systems
• Provide support for on-the-spot and virtual support, diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
• Provide remediations and/or request for extension or exemption related to network disconnection notices
• Provide installation support for approved PC software
• Provide support for all the suite of Microsoft Office products
• Provide support for authentication tools such as Global Protect and Zscaler
• Offer basic-to-advanced system administration for MS Windows and MacOS
• Create & maintain training, troubleshooting, & maintenance documentation
• Provide prompt initial response to all assigned service requests
• Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate
• Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
• Wipe clean computers that have been used to process Personally Identifiable Information (PII) and Protected Health Information (PHI) prior to sending computer to reapplication
• Prepare reports concerning hardware
• Prepare specifications and recommendations for hardware acquisitions

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Relocation Assistance