Senior Helpdesk Specialist

DMI is seeking a Senior Helpdesk Specialist to join their team. The role involves assisting users with computer and software issues, providing remote support, and ensuring ticket quality. The company focuses on managed IT services, and DMI is a recognized leader in the digital services industry.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field
• Minimum of 7 years of enterprise IT experience
• Minimum of 3 years of experience using JIRA/ServiceNow
• Minimum of 3 years of LAN/Switching/Wireless Access Point support
• Minimum of 3 years of enterprise antivirus management experience
• Proficiency in MS Windows, Active Directory, and Microsoft Office Suite

Benefits

• Generous 401k matches
• Life and disability insurance
• Financial wellness tools
• Performance reviews
• Tuition assistance
• Healthcare coverage
• Wellness programs
• Referral bonuses
• Service anniversaries
• Virtual health visits
• Commuter perks
• Pet insurance