Pacific Life

Senior IT Asset Analyst

Join Pacific Life in London as a Senior IT Asset Analyst. Leverage ServiceNow for ITAM, SAM, and HAM. 5+ years experience required. Great benefits!

ServiceNow Role Type:
ServiceNow Modules:
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IT Asset Management
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IT Service Management
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Software Asset Management
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Hardware Asset Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Hardware Asset Management
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Software Asset Management

Job description

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Posted on:
 
June 24, 2025

Pacific Life Re seeks a Senior IT Asset Analyst to develop a comprehensive IT Asset Management (ITAM) Program. The role requires experience in Software Asset Management (SAM) and Hardware Asset Management (HAM) and related functions covering the asset life cycle.

Requirements

  • 5+ years of Software and Hardware Asset Management experience
  • Knowledge of license models and usage rules for software publishers
  • Understanding of IT asset management policies, procedures, and best practices
  • Experience using SAM solutions like Flexera, ServiceNow, Aspera, etc.
  • Proficiency with ITSM system ServiceNow
  • Familiarity with End Point Management and inventory tools like SCCM, InTune, UEM, etc.
  • Moderate to advanced skills in MS Excel, PowerBi, and similar tools
  • Ability to analyze complex software entitlement and usage data and present results to business leaders
  • Experience working in a Managed Services environment
  • 3+ years of hands-on experience managing a SAM tool and practice
  • Strong analytical, organizational, and interpersonal skills
  • Effective collaboration and communication skills aimed at delivering a positive customer experience
  • Proven history in integrating Quality Assurance concepts into ITAM programs
  • Ability to collaborate, build relationships, and influence individuals at all levels in a matrixed management environment

Benefits

  • Stakeholder Pension Scheme
  • Life Assurance
  • Subsidised Gym Membership
  • Private Medical Insurance
  • Season Ticket Loan
  • Eye Care
  • Employee Assistance Programme
  • Group Income Protection
  • Wellness Benefits

Requirements Summary

5+ years of experience in Software and Hardware Asset Management and proficiency with ITSM systems