Senior IT Problem Manager

Join our team as a Senior IT Problem Manager and help us build a local banking champion. We are looking for a candidate with significant experience in IT Service Management, ITIL certification, and a strong understanding of IT infrastructure and cloud computing.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• ITIL Foundation or intermediate-level certification
• Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks
• Proven ability to lead root cause analyses and work closely with technical stakeholders
• Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management
• Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms
• Advanced proficiency in MS Office
• Excellent communication, analytical, and problem-solving skills

Benefits

• Flexible working hours
• Hybrid work
• Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams
• Culture that values challenging work together with good humor and having fun
• Additional weeks of vacation for employees who have been in the company for 1 year or more
• Volunteer time off
• Paid leave for military training
• Health benefits
• Wellbeing resources
• Professional growth opportunities
• Special offers & pricing for Luminor products & services