Senior IT Problem Manager

Join our team as a Senior IT Problem Manager and become a part of Luminor's ambitious journey to build a local banking champion. As a primary advocate and driver of the IT Problem Management process, you will lead technical investigations, conduct comprehensive root cause analyses, and oversee Problem, Incident, and Change Management processes.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master’s degree is considered an advantage.
• ITIL Foundation or intermediate-level certification is preferred.
• Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks.
• Proven ability to lead root cause analyses and work closely with technical stakeholders.
• Solid knowledge of IT infrastructure, cloud computing, application development, cybersecurity, and database management.
• Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms.
• Advanced proficiency in MS Office.
• Excellent communication, analytical, and problem-solving skills.
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Benefits

• Flexibility
• International teams
• More vacation
• Volunteer time off
• Paid leave
• Health benefits
• Wellbeing
• Professional growth
• Special Offer for Luminor products & services
• Gross salary