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Convera
Senior ITSM Manager (ServiceNow Expert)
Join Convera as a Senior ITSM Manager in Pune, leading ServiceNow Change, Problem, Incident, and Knowledge Management. 8+ yrs ITSM exp. & ITIL v4 cert. required. Competitive salary & growth opportunities.
ServiceNow Role Type:
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Job description
Posted on:
September 15, 2025
Convera is seeking a Senior ITSM Manager to lead and optimize their Change Management, Problem Management, Incident Management, and Knowledge Management processes. This role is critical in ensuring smooth IT service delivery, minimizing risks, and driving continuous improvement across their ITSM landscape. The ideal candidate will be a ServiceNow expert with a deep understanding of ITIL frameworks and governance models and passionate about the evolution of IT Service Management in a fully cloud-native environment.
Requirements
- 8+ years of experience in ITSM, with deep expertise in core ServiceNow ITSM functions - Change, Problem, Incident and Knowledge Management.
- Strong hands-on experience with ServiceNow, including workflow automation, Virtual Agent, AI Ops, and reporting.
- ITIL v4 Certification preferred.
- Proven experience running ITSM in a fully cloud-native environment (AWS, Azure, or Google Cloud).
- Expertise in ITIL frameworks and ITSM evolution in DevOps, Agile, and cloud-centric organizations.
- Excellent communication and stakeholder management skills.
Benefits
- Competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities
- Flexible approach to work
Requirements Summary
8+ yrs ITSM exp., deep ServiceNow expertise. ITIL v4 cert. experience and cloud native ITSM experience required. Communication & stakeholder mgmt skills are also needed
