Senior ITSM Process Owner

We're seeking a Senior ITSM Process Owner to join our team in Charlotte, NC, reporting to the AVP, Information Risk & Security Operations. The role involves leading and maturing global Incident, Problem, and Change Management processes, ensuring the reliability and resiliency of critical IT services through ITIL-aligned practices.

Requirements

• 8+ years of ITSM experience in large, global organizations
• Expertise in Incident, Problem, and Change Management
• Strong ServiceNow knowledge and ability to drive process automation
• Proven major incident leadership and executive communications skills
• Strong analytical, reporting, and stakeholder management capabilities

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation