Senior Manager - Asset & Configuration Management

Join Amgen’s Mission of Serving Patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes. The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise.

Requirements

• ITIL Process Leadership & Governance: Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management.
• ServiceNow CMDB & Asset Management Expertise: Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence.
• Cross-Functional Collaboration: Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success.
• Analytics-Driven Performance Optimization: Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity.
• Team Leadership & Development: Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments.

Benefits

• Competitive and comprehensive Total Rewards Plans
• Inclusive environment of diverse, ethical, committed and highly accomplished people