Senior Manager, CRM & Industry Expert Services

We are seeking a Senior Manager to join our growing Expert Services team supporting CRM and Industry Workflows. This leader will manage a team of Solution Architects and Consultants who partner with customers to design and implement CRM solutions on the ServiceNow platform.

Requirements

• 8+ years in professional services or consulting, with at least 3+ years in people management roles.
• Proven track record leading teams delivering CRM implementations (Salesforce, Microsoft Dynamics, Pega, ServiceNow, or similar SaaS platforms).
• Experience working with industry workflows (Financial Services, Insurance, Retail, or Telecom preferred).
• ServiceNow Certifications – maybe obtained within first 90 days.
• Certified System Administrator
• Certified Implementation Specialist – Customer Service Management
• Ability to travel to support pre-sales and project implementations.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs