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City of New York
Senior Manager, Employee Services Product Delivery
Join the City of New York as a Senior Manager, Employee Services Product Delivery. Lead ServiceNow implementations in NYC, requiring 6+ years of IT experience and expertise in ServiceNow configuration. Enjoy competitive benefits.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 20, 2025
The Senior Manager, Employee Services Product Delivery is responsible for leading the implementation, product upgrades, and day-to-day operations of NYCHA's ServiceNow implementation. This role requires technical expertise in ServiceNow, collaboration with cross-functional teams, and a focus on best-in-class solutions.
Requirements
- Bachelor's degree in computer science, information systems, engineering, mathematics, or related field
- Six years of full-time experience in enterprise architecture, solutions architecture, network architecture, and/or IT infrastructure systems
- Expertise in ServiceNow configuration principles and customization
- Ability to design best-in-class solutions and push the boundaries of platform capability
- Understanding of best practice configuration principles within ServiceNow
Benefits
- Choice of medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)
Requirements Summary
Bachelor's degree and 6-10 years of experience in enterprise architecture, solutions architecture, and/or IT infrastructure systems, with expertise in ServiceNow configuration principles and customization
