City of New York

Senior Manager, Employee Services Product Delivery

Join the City of New York as a Senior Manager, Employee Services Product Delivery. Lead ServiceNow implementations in NYC, requiring 6+ years of IT experience and expertise in ServiceNow configuration. Enjoy competitive benefits.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 20, 2025

The Senior Manager, Employee Services Product Delivery is responsible for leading the implementation, product upgrades, and day-to-day operations of NYCHA's ServiceNow implementation. This role requires technical expertise in ServiceNow, collaboration with cross-functional teams, and a focus on best-in-class solutions.

Requirements

  • Bachelor's degree in computer science, information systems, engineering, mathematics, or related field
  • Six years of full-time experience in enterprise architecture, solutions architecture, network architecture, and/or IT infrastructure systems
  • Expertise in ServiceNow configuration principles and customization
  • Ability to design best-in-class solutions and push the boundaries of platform capability
  • Understanding of best practice configuration principles within ServiceNow

Benefits

  • Choice of medical coverage plans
  • Deferred compensation plans
  • Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

Requirements Summary

Bachelor's degree and 6-10 years of experience in enterprise architecture, solutions architecture, and/or IT infrastructure systems, with expertise in ServiceNow configuration principles and customization