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Zensar
Sr ServiceNow Developer & Operations
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
Configuration Management Database
IT Service Management
Incident Management
Integration Hub
Knowledge Management
Problem Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Job description
Posted on:
September 2, 2025
This role focuses on service management, operations, and systems administration on the ServiceNow platform. Responsibilities include managing system upgrades, resolving incidents and problems, ensuring platform availability and resiliency, and automating operational processes. The ideal candidate will be proficient in ITIL processes and ServiceNow modules.
Requirements
- Plan and execute system upgrades
- Address Incident, Problems on the platform
- Ensure availability & resiliency of the platform
- Experience in User Administration, User Interface Level Integration & MID Server Integration
- Knowledge of Import Sets for data loading
- Continuous monitoring of application performance
- Partner with the business on automating operations
- ITIL Process consulting and/or implementation
- ITIL Process training and implementation
- Experience on ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience on basic Java scripting
- Experience handling service now incident and request queue
- Experience in clone & deployment in ServiceNow
- Experience in documentation and review activities
- Experience in complex data migration
Requirements Summary
Experience with ServiceNow. Strong understanding of ITIL. Proficiency in Java and ServiceNow modules. Data migration experience
