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Senior Manager, Expert Services
Senior Manager, Expert Services at ServiceNow. Lead enterprise transformations leveraging ServiceNow platform expertise. Manage C-level relationships, develop architectural blueprints, drive digital transformation. Requires 3-5 years consulting leadership, F50-500 account success, industry depth, ServiceNow product knowledge. Japan-based, bilingual Japanese/English required.
Job description
ServiceNow is a global market leader in AI-enhanced technology. We're looking for a Senior Manager, Expert Services to develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders. The role involves analyzing business information and technical requirements into an architectural blueprint, engaging with customer enterprise architects, and advocating for ServiceNow's advisory and expert services best practices and industry use cases with clients.
Requirements
- Minimum 3 -5 years in management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Proven track record of success at F50-500 accounts
- Understanding of issues and imperatives driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
- Deep expertise in one industry, “minors” in one or two additional industries
- Middle and back office functional experience
- Transformation experience
- Strong executive relationships with CIO, CFO, CHRO and business line leaders
- Experience identifying business objectives and solving business challenges
- Experience serving as part of a key client account leadership team
- Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
- Experience owning outcomes/accountability to a CxO position
- Co-Delivery experience with Big 4, large SIs
- Knowledge of ServiceNow - minimal, ideal is knowledge and experience with multiple ServiceNow product suites
- Successful track record of managing high performing teams
- Player Coach / Mentality
- Demonstrated success managing teams to KPIs across a portfolio of customer engagements
- Must be native level in Japanese and fluent in English
- Must be authorized to work in Japan
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
