Senior Manager, Global Platform Support

Join Ingram Micro, a leading technology company, as a Senior Manager, Global Platform Support. This role will lead strategic initiatives, guide teams across regions, and drive cross-functional alignment for mission-critical enterprise applications. You will be responsible for Support delivery strategies for Ingram Micro's enterprise-wide Xvantage platform and managing a cross-functional global team of technical engineers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3+ years in a global senior leadership role
• Proven experience managing cross-functional technical teams, vendor partners, and enterprise application support
• Experience with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management)
• Excellent communication, analytical, and stakeholder management skills
• ITIL Foundation certification
• Experience with Azure DevOps, CI/CD pipelines
• Familiarity with Power Platform (Power Apps, Power Automate)
• Understanding of enterprise integration tools (e.g., APIs, Logic Apps, Dataflows)
• Strong technical background in:.NET (C#, ASP.NET, Web API), React (or modern JavaScript frameworks), Microsoft Dynamics 365 (Cloud, CE, Power Platform)

Benefits

• Merit increases
• Annual bonus or sales incentives and long-term incentives
• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits