Manager, Platform Support

Join NTT DATA and make an impact in a company that is pushing the boundaries of what is possible. As a Manager, Platform Support, you will oversee and manage the platform support team, ensuring the reliable operation and support of company platform infrastructure.

Requirements

• Advanced expertise in leading and managing a team of platform support engineers.
• Ability to handle client/user escalations ensuring they are timeously and effectively resolved.
• Ability to inspire and motivate a team to achieve high performance.
• Advanced technical background and understanding of platform infrastructure, operations, and support processes.
• Advanced expertise in managing service delivery and adherence to SLAs.
• Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality support services.
• Advanced expertise with metrics and reporting, using data to drive continuous improvement.
• Bachelor’s degree or equivalent in Information Technology or Computer Science or related field.
• Relevant ITIL certification.
• Advanced experience in leading platform support teams, with progressive responsibilities and at least a couple of years in a leadership capacity.
• Advanced experience providing customer facing technical support.
• Advanced experience providing web development support is highly desirable.
• Advanced experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM).