Senior Manager HR Call Center

At AMN Healthcare, we are seeking a Senior Manager, HR Service Center to lead the design, execution, and continuous improvement of centralized support operations spanning HR transactions, systems navigation, policy inquiries, leave administration, onboarding, and payroll case resolution. The ideal candidate will bring expertise in shared services delivery, contact center leadership, and HR technology, and thrive in a fast-paced, growth-oriented environment that demands innovation and rigor.

Requirements

• Bachelor's degree in Human Resources, Business, or related field required; Master's preferred.
• 7+ years of progressive HR experience, with at least 3–5 years in HR operations or shared services leadership.
• Prior experience managing an HR contact center or centralized HR support function within a mid- to large-sized organization (1,000+ employees).
• Strong command of HRIS systems (preferably Workday), case management platforms, and knowledge management tools.
• Demonstrated experience in process redesign, automation, and service delivery transformation.
• Advanced Excel and reporting skills; comfort with service metrics and operational analytics.
• Proven ability to lead high-performing teams and manage change in complex, matrixed environments.
• Strong interpersonal and communication skills with ability to influence cross-functional partners and drive accountability.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Accidental Death and Dismemberment Insurance