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AMN Healthcare
Senior Manager, IT Service Management
Senior Manager, IT Service Management at AMN Healthcare (Dallas, TX). Lead IT service desk operations, incident management, and knowledge management. Requires 5-7 yrs IT exp + 2-3 yrs leadership. Benefits: medical, 401(k), PTO.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 15, 2025
AMN Healthcare seeks a Senior Manager, IT Service Management to lead the delivery of high-quality technical support services. The ideal candidate will have broad technical expertise, strong leadership skills, and experience managing IT service desk operations.
Requirements
- Team Leadership
- Service Delivery
- Customer Engagement
- Knowledge Management
- Incident Management
- Cross-Functional Collaboration
- Operational Decision-Making
- Budget Ownership
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Matching
- Paid Time Off
- Employee Assistance Program
- Life Insurance
Requirements Summary
Bachelor's degree + 5–7 years of IT experience or High School Diploma/GED + 9–11 years of IT experience. Leadership experience: 2–3 years of experience managing managers in IT operations or service desk environments
