Senior Manager, Machine Learning Engrg Mgmt

ServiceNow is a global market leader in AI-enhanced technology, seeking a Senior Manager, Machine Learning Engrg Mgmt to join the Virtual Agent Science team. The team is at the forefront of conversational AI, delivering intelligent, human-like interactions through virtual agents.

Requirements

• Proficient in prompt engineering and developing LLM based features
• Experience with methods of training and fine tuning large language models
• Experience in using AI productivity tools
• 10+ years of related experience with a bachelor's degree; or 8 years and a master's degree; or a PhD with 5 years' experience; or equivalent work experience
• 4+ years of management and/or technical lead experience
• Proficient with methods of prompt tuning LLMs
• Knowledge of core AI/ML techniques and algorithms
• Expertise in coding efficient, object-oriented, modularized and quality software

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs