Senior Manager, Market Intelligence – AI Market Insights

The Senior Manager, Market Intelligence – AI Market Insights will drive strategic competitive initiatives critical to ServiceNow’s continued market leadership. This role requires close collaboration with senior leaders across Product, Sales, Marketing, and Corporate Strategy, and will directly support ServiceNow's largest and most strategically important deals.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Exceptional written and verbal communication skills; ability to craft compelling narratives and clearly articulate complex concepts to executive audiences.
• Familiarity and confidence with Generative AI and other advanced AI tools; ability to rapidly adopt and leverage emerging AI technologies.
• Proven ability to synthesize large and complex data sets into clear, concise, and actionable insights.
• Demonstrated program and project management capabilities, with a track record of successfully leading cross-functional initiatives.
• Deep knowledge of the enterprise software industry, with specific expertise in ServiceNow’s offerings and competitive landscape.
• Prior experience leading competitive intelligence or strategic marketing initiatives at a high-growth technology company.
• Strong analytical mindset, strategic thinking, and business acumen.
• Experience working directly with C-suite executives and board-level stakeholders.