Senior Manager, Technology Strategy and Implementation

ServiceNow is seeking a Senior Manager, Technology Strategy & Implementation to shape the next evolution of their global customer support ecosystem. This role focuses on strategic roadmap development, AI-powered automation, self-service, and operational excellence. The position requires collaboration across multiple teams and a strong understanding of ServiceNow's platform and customer support processes.

Requirements

• Experience integrating AI into work processes.
• Demonstrated experience with GenAI, virtual agents, or semantic search.
• Proven track record of driving improvements in digital support KPIs.
• Strategic thinking with strong execution skills.
• Strong user empathy and customer-centric approach.
• Knowledge of ServiceNow platform and current applications.
• Experience with business process management methodologies.
• Proven experience leading global cross-functional initiatives.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs