ServiceNow

Senior Manager, UI Engineering

Join ServiceNow in San Diego as a Senior Manager, UI Engineering. Lead UI/UX design, leverage AI, and collaborate across teams. 7+ years UX experience required. Benefits include competitive pay, equity, and flexible time off.

ServiceNow Role Type:
ServiceNow Modules:
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Customer Service Management
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IT Operations Management
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Integration Hub
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management

Job description

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Posted on:
 
June 19, 2025

We're looking for a Senior Manager, UI Engineering to lead our UI/UX efforts, collaborating with IT application product owners and experience organization to create end-to-end detailed design deliverables. The ideal candidate will have 7+ years of experience in UX or interaction design, expertise in design tools, and a strong portfolio showing human-centered design principles.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 7+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods.
  • Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes.
  • Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams.
  • High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision.
  • Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal.

Benefits

  • Base pay of $146,400 - $256,200
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

7+ years of UX experience, AI integration expertise, design tools expertise, teamwork and communication skills, high initiative, and product space expertise