Senior Operations Support Engineer

Collaborating with the Engineering Manager, the Senior Operations Support Engineer will monitor and optimize systems and processes. This role involves analyzing cases, addressing area-level risks, and implementing mitigation plans. The engineer will also be responsible for monitoring production environment, tracking and producing key data, and developing strategies to increase efficiency.

Requirements

• Bachelor's degree or equivalent experience in computer science or other technical, scientific field.
• Minimum 5 to 7+ years in role of Senior Operations Engineer.
• Experience with ITIL processes – Incident and change management.
• Experience with SNOW, JIRA and ticketing workflows.
• Ability to be a problem solver to address problems and drive determination of root causes.
• Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar.
• Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler and Monitoring tools like New Relic, Devo and Azure Data Explorer (ADX)
• Experience with working and supporting Microsoft.Net technologies applications, micro services hosted on Azure Kubernetes clusters.
• Experience with Agile (Scrum or Kanban), Jira and ServiceNow.

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada including holidays, vacation, personal, and sick days