Senior Operations Support Engineer

Join our Insurance Technology Team! Collaborating with our Engineering Manager, our Senior Operational Support Engineer will monitor/support and optimize systems and processes.

Requirements

• Bachelor’s degree or equivalent experience in computer science or other technical, scientific field.
• Minimum 5 to 7+ years in role of Senior Operations Engineer.
• Experience with ITIL processes – Incident and change management.
• Experience with SNOW, JIRA and ticketing workflows.
• Ability to be a problem solver to address problems and drive determination of root causes.
• Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar.
• Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler and Monitoring tools like New Relic, Devo and Azure Data Explorer (ADX)
• Experience with working and supporting Microsoft.Net technologies applications, micro services hosted on Azure Kubernetes clusters.
• Experience with Agile (Scrum or Kanban), Jira and ServiceNow.

Benefits

• Competitive salary
• Flexible work policies
• Strong work-life balance
• Professional development and leadership opportunities
• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources
• Paid time off program in Canada includes holidays, vacation, personal, and sick days