ServiceNow

Senior Platform Architect

Join ServiceNow as a Senior Platform Architect in San Diego. Leverage 8+ years of experience in HRSD and CSM to design solutions and drive customer success. Competitive pay and benefits.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
July 28, 2025

Senior Platform Architect is a technical advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The role involves guiding customers, partners, and internal team members to provide successful customer solutions, translating business information and technical requirements into an architectural blueprint, and managing technical governance.

Requirements

  • 8+ years progressive experience as part of a professional services organization
  • Experience with customer implementations of ServiceNow HR Service Delivery (HRSD) and Customer Service Management (CSM)
  • Management consulting experience
  • Ability to travel up to 80%
  • ServiceNow certifications in aligned workflow
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience

Benefits

  • Base pay range of $121,700 - $213,000
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

8+ years of experience in professional services, experience with ServiceNow, management consulting, ability to travel, and certifications in aligned workflow