Senior Principal Inbound Product Manager, CRM and Telecom industry workflows

ServiceNow is seeking an outstanding Product Management Leader to drive AI-enhanced CRM capabilities for the Telecom industry. The role involves partnering with cross-functional teams, influencing strategic decisions, understanding the competitive landscape, and collaborating with engineering and other teams. The ideal candidate will be strategic, results-driven, and thrive in a fast-paced environment with minimal guidance.

Requirements

• 12+ years of Telecom domain experience
• 8+ years of enterprise product management experience
• Deep experience and understanding of Telecom BSS domain – Sales and order management, service management and inventory management
• Familiarity and experience in TM Forum, MEF, and other industry standards
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment
• Excellent cross-functional collaboration skills
• Strong analytical and quantitative skills
• Outstanding communication skills
• Self-directed with ability to think strategically
• Hands-on approach and ability to scale up
• Proven ability to handle multiple competing priorities
• Practitioner of Agile methodologies
• Familiarity with ServiceNow platform and customer experience workflows

Benefits

• health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs