ServiceNow

Senior/Principal Solution Architect

Join ServiceNow in Sydney as a Senior/Principal Solution Architect. Leverage 15+ years of expertise in ServiceNow Workflow solutions to drive customer success. Benefits include professional growth and travel opportunities.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Customer Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Service Provider
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Certified Master Architect
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Certified System Administrator

Job description

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Posted on:
 
July 22, 2025

The Senior/Principal Solution Architect will provide functional and technical expertise to customers on implementing ServiceNow Workflow solutions, accelerating and driving customer business outcomes. The role requires strong architectural guidance, business acumen, and product expertise to solve customer challenges.

Requirements

  • Over 15 years of experience in professional services within comparable enterprise technology environments
  • At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies
  • At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
  • Certified Master Architect certification
  • ServiceNow Certifications (CSA, CAD, CIS, CSM, CIS-SP, Core Platform micro-certifications)

Benefits

  • On-site work environment
  • Up to 50% travel annually
  • Opportunities for professional growth and development

Requirements Summary

15+ years of experience in professional services, 12+ years of consultation and/or configuration experience, and certified Master Architect certification