Senior Product Success Manager

ServiceNow is seeking a Senior Product Success Manager to manage and resolve high-visibility customer issues related to the Risk application suite. This role involves collaboration with R&D teams, leading technical issue resolution, and mentoring field resources. The position requires a proactive individual focused on customer satisfaction and impactful contribution to the company's growth.

Requirements

• Manage and drive the resolution of high-visibility customer situations.
• Communicate effectively with a broad range of technical knowledge.
• Collect customer requirements, use cases, and requests.
• Analyze intricate problem scenarios and develop creative solutions.
• Experience in using scripting languages (powershell, ssh, python, javascript, exhibits).

Benefits

• Competitive salary
• Opportunity for growth
• Inclusive work environment