Senior Program Manager - IT

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow.

Requirements

• Technical Leadership: Lead the architecture, design, and development of ServiceNow solutions, ensuring adherence to best practices, platform performance optimization, and quality.
• Solution Design: Develop end-to-end architecture blueprints for ServiceNow modules like ITSM, ITOM, and SecOps, and translate business requirements into technical solutions.
• Development & Implementation: Design, develop, and customize ServiceNow applications, workflows, and user interfaces (Service Portal, Next Experience) using pro-code techniques like JavaScript, Glide APIs, and web technologies.
• Integration: Build and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and other web services.
• Mentoring & Guidance: Provide technical guidance and training to development teams, fostering a high-performing environment and ensuring effective solution delivery.
• Governance & Best Practices: Ensure compliance with ITIL, Agile, and DevOps methodologies, enforce platform governance, security controls, and maintain technical documentation.
• Stakeholder Collaboration: Work with business analysts, stakeholders, and program teams to gather requirements and deliver solutions that meet business needs.
• Platform Management: Oversee platform maintenance, upgrades, performance optimization, and assist in troubleshooting and support.

Benefits

• Competitive salary
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Opportunities for growth and professional development
• Flexible work arrangements
• Access to cutting-edge technology and tools