Senior Project Manager - ServiceNow - Fixed Term

Datacom is seeking a Senior Project Manager to lead end-to-end migration of customers from Cherwell to ServiceNow. This fixed-term contract role involves managing cutovers, creating runbooks, ensuring security and governance, and driving adoption across multiple customers. The role requires a customer-facing leader with strong communication and stakeholder management skills.

Requirements

• 7+ years of project/programme delivery experience
• Proven senior PM experience managing complex IT platform migrations
• Direct experience with ServiceNow implementations and/or tool migrations (Cherwell migration experience highly desirable)
• Strong release/cutover management experience (runbooks, rollback plans, cutover rehearsals)
• Excellent stakeholder management and customer-facing communication skills
• Solid understanding of ITSM, CMDB concepts and platform governance

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses