Senior QA ServiceNow Administrator

GovCIO is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices.

Requirements

• Administer, configure, and maintain the ServiceNow platform
• Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer
• Manage user roles, access controls, and permissions to ensure appropriate data security
• Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives
• Monitor platform health, performance, and compliance with ITIL best practices
• Conduct regular platform audits and implement updates, patches, and upgrades
• Integrate ServiceNow with third-party tools and APIs as needed
• Develop and maintain test cases, scripts, and scenarios for validating ServiceNow functionality
• Perform regression testing for new releases, enhancements, and patches
• Conduct functional and end-to-end testing of workflows, forms, business rules, and integrations
• Identify and document bugs or issues and coordinate with developers for resolution
• Ensure changes follow the established change control processes and meet QA standards
• Participate in user acceptance testing (UAT) with stakeholders and end-users
• Maintain QA documentation, including test plans, execution results, and defect logs

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment