Senior Reporting Specialist

Developing and maintaining a reporting framework, analyzing and fulfilling business reporting requirements, and improving reporting processes. The ideal candidate should have strong English skills, experience with M365 tools, and proficiency in data visualization and SQL-related knowledge.

Requirements

• Strong English skills
• Practical experience with M365 tools (Excel, Outlook, SharePoint)
• Extensive experience with Tableau Desktop and Tableau Prep Builder
• Proficient in data visualization using SSRS, Tableau, and MS Excel
• Basic knowledge of analytical methods, including fundamental statistical techniques
• Familiarity with call center technologies and ticketing systems
• SQL-related knowledge in details
• Comfortable with writing, interpreting, and reading MSSQL queries
• Comfortable with using Microsoft SQL Server Management Studio (SSMS)
• Familiar with CRUD operations
• Ability to create and maintain table structures
• Deep understanding of database design, including table relationships, normalization, denormalization, indexing
• Strong understanding of data types and their appropriate use
• Competent in: Basic string manipulation techniques, Basic date manipulation functions, Basic aggregate functions
• Advanced understanding of filtering and sorting clauses, Familiarity with advanced subqueries and complex JOIN operations
• Knowledge of conditional logic
• Advanced understanding – including optimization – of views
• Confident usage of Import and Export Wizard
• Advanced T-SQL knowledge including: Confident in query optimization methods and techniques, Understands the concept of local and global temporary tables and can use them confidently, Understands the concept of Common Table Expressions (CTE), Able to analyse and interpret Live/Actual Execution Plans and perform modifications on queries based on them, Understands the usage and versioning methods of system-versioned temporal tables, Understands trigger operations, Cross-tab operations, Advanced SQL programming knowledge: Understanding the concept of Stored Procedures (UDF is advantage), Could perform operations with iterative structures, Dynamic SQL queries, Experienced with T-SQL window functions, Combining aggregations and window functions for advanced data analytics, Error handling
• Practical experience with ServiceNow, especially in reporting, is an advantage, Knowledge of NICE-InContact reporting is a plus, Experience with Python is a plus

Benefits

• Possibility to improve yourself in a constantly growing organization
• Secure, long-term job opportunity at a stable company
• An above average salary
• Intensive, individual, and practical training
• Varied and interesting responsibilities
• Modern and comfortable working environment
• Home office