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University of Maryland Global Campus
Senior Service Center Manager
Join the University of Maryland Global Campus as a Senior Service Center Manager in Adelphi, MD. Leverage your ServiceNow ITSM skills to enhance customer support processes.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 1, 2025
The Senior Service Center Manager will be responsible for vendor oversight of technical support provided by partners who service UMGC customers, establishing and improving problem management processes, and analyzing trends to continuously improve and streamline customer support processes.
Requirements
- 5+ years of relevant customer support experience
- ServiceNow Certified Implementation Specialist in IT Service Management (CIS-ITSM) certification or at least 5 years using ServiceNow ITSM tool
- ITIL Foundations Certification (v2 or above)
- Bachelor's Degree
- HDI Service Center Manager Certification
Benefits
- Generous Time Off
- Comprehensive Health Coverage
- Insurance Options
- Flexible Spending Accounts
- Retirement Plans
- Supplemental Retirement Plans
- Tuition Remission
Requirements Summary
5+ years of customer support experience, ServiceNow certification, and ITIL Foundations Certification
Apply now
Adelphi
|
Maryland
United States
Senior
Hybrid
Full Time
86000-96000 USD/year
