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University of Maryland Global Campus
Senior Service Center Manager
Senior Service Center Manager at University of Maryland Global Campus, Maryland. Oversee vendor technical support, manage ServiceNow ITSM processes, improve problem management. Requires 5+ years support experience, ServiceNow CIS-ITSM certification, ITIL Foundations, Bachelor's degree, HDI certification. Comprehensive benefits included.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
The Senior Service Center Manager will be responsible for vendor oversight of technical support provided by partners who service UMGC customers, establishing and improving problem management processes, and analyzing trends to continuously improve and streamline customer support processes.
Requirements
- 5+ years of relevant customer support experience
- ServiceNow Certified Implementation Specialist in IT Service Management (CIS-ITSM) certification or at least 5 years using ServiceNow ITSM tool
- ITIL Foundations Certification (v2 or above)
- Bachelor's Degree
- HDI Service Center Manager Certification
Benefits
- Generous Time Off
- Comprehensive Health Coverage
- Insurance Options
- Flexible Spending Accounts
- Retirement Plans
- Supplemental Retirement Plans
- Tuition Remission
Requirements Summary
5+ years of customer support experience, ServiceNow certification, and ITIL Foundations Certification
