Senior Service Delivery Manager

Join our team as a Senior Service Delivery Manager and work on complex tasks with a satisfied customer-focused approach. We are looking for a well-trained and cohesive team member with experience in IT, technical, or economic fields, who can supervise and enforce contracted services, prepare performance reports, and resolve service-related problems.

Requirements

• Higher education in IT, technical, or economic fields
• At least 5-10 years of relevant professional experience in an international large corporate environment
• Project management and service delivery/methodological knowledge
• Knowledge of the ServiceNOW framework
• Active, negotiable English language skills (minimum intermediate language proficiency), German or French language skills are an advantage
• Excellent communication and presentation skills
• Problem-solving approach, collaboration
• B-category driving license
• ITIL knowledge and certification (ITIL V3/V4 Expert certification)
• Six Sigma certification and knowledge of methods

Benefits

• Phone fleet package
• Cafeteria (SZÉP card)
• Health insurance
• Fruit day
• Excellent coffee