Senior Service Desk Analyst (AU Retail, Office-based)

ConnectOS is seeking a Senior Service Desk Analyst to deliver first and second-level support in a Service Desk setting. This role involves handling calls, troubleshooting issues, managing software deployments, and maintaining accurate ticket records. The position supports application issue resolution and organizational tasks. The company provides great benefits like competitive salaries, Financial Assistance and Wellness facilities.

Requirements

• At least 3+ years’ experience in a service desk or call center.
• Sound knowledge of Microsoft technologies (MS Office, Exchange, Active Directory, Office 365, and Windows 10).
• ITIL foundations are desirable.
• Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable.
• Excellent customer service and troubleshooting skills.

Benefits

• Medical, Dental Coverage and Life insurance
• Competitive salary package
• Annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits
• 13th Month Pay
• Complimentary Sleeping Quarters
• Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities
• Regular Company Events
• Career growth opportunities