.svg)
ConnectOS
Senior Service Desk Analyst (AU Retail, Office-based)
Join ConnectOS as a Senior Service Desk Analyst in Mandaluyong City. Leverage ServiceNow skills to support users, troubleshoot issues, and lead a team. Benefits include competitive salary, medical coverage, and more.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 13, 2025
ConnectOS is seeking a Senior Service Desk Analyst to provide first and second level support to end users in a rotating shift. The role involves troubleshooting hardware and software issues, managing user requests, and maintaining accurate documentation. It's a good opportunity to lead a team and contribute to a fast-growing company.
Requirements
- At least 3+ years’ experience in a service desk environment or call center
- Sound knowledge of supporting Microsoft technologies
- Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS)
Benefits
- Medical, Dental Coverage and Life insurance
- Competitive salary package
- Annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Accommodations
Requirements Summary
3+ years service desk experience. MS Office suite & ITIL knowledge preferred. ServiceNow/Salesforce exp. Dec. communication & troubleshooting skills needed
