Senior Service Desk Analyst (AU Retail, Office-based)

ConnectOS is seeking a Senior Service Desk Analyst for an on-site role in Metro Manila, Philippines, specializing in Microsoft technologies and supporting IT operations. This role involves providing first and second-level support, troubleshooting, and managing team requests, while maintaining compliance and documenting procedures. The ideal candidate should have strong communication skills and experience in a complex environment.

Requirements

• At least 3+ years’ experience in a service desk environment or call center.
• Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10.
• Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable.
• Excellent customer service and technical & troubleshooting skills.
• Demonstrated experience in leading a team of IT Service Desk and/or IT Operational departments within a complex multi-location business.
• Effective communication and summarization skills for management and team members.

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila