Senior Service Desk Analyst (AU Retail, Office-based)

ConnectOS is seeking a Senior Service Desk Analyst to provide first and second-level support, resolving IT issues and managing ticket flows within their fast-growing offshore team. The role involves troubleshooting, software deployment, and maintaining accuracy in organization and documentation systems. The position is based in Mandaluyong City, Metro Manila.

Requirements

• At least 3+ years’ experience in a service desk environment or call center.
• Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10.
• Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable.
• Excellent customer service and technical & troubleshooting skills.

Benefits

• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave
• Competitive salary package
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities
• Regular Company Events, Work Life Balance, and Career growth opportunities