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Zelis
Senior Service Desk Associate
Join Zelis in Hyderabad as a Senior Service Desk Associate. Leverage ServiceNow skills to lead IT support, ensuring customer satisfaction. Benefits include hybrid work and healthcare.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
Zelis is a healthcare financial company that is modernizing the healthcare financial experience in the US. The company is looking for a Senior Service Desk Associate to oversee the service desk team, ensure efficient resolution of IT-related issues, and maintain high levels of customer satisfaction.
Requirements
- Minimum of 7+ years of overall IT experience
- 3-5+ years of relevant experience in handling service desk operations
- Experience in using Confluence or similar Knowledge Management platforms
- Experience with ServiceNOW, JIRA, or similar ITSM tools
Benefits
- Hybrid work flexibility
- Comprehensive healthcare benefits
- Financial wellness programs
- Cultural celebrations
Requirements Summary
7+ years of IT experience, 3-5+ years of service desk operations experience, experience with ServiceNOW, JIRA, and Confluence
