Zelis

Senior Service Desk Associate

Join Zelis in Hyderabad as a Senior Service Desk Associate. Leverage ServiceNow skills to lead IT support, ensuring customer satisfaction. Benefits include hybrid work and healthcare.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Knowledge Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 6, 2025

Zelis is a healthcare financial company that is modernizing the healthcare financial experience in the US. The company is looking for a Senior Service Desk Associate to oversee the service desk team, ensure efficient resolution of IT-related issues, and maintain high levels of customer satisfaction.

Requirements

  • Minimum of 7+ years of overall IT experience
  • 3-5+ years of relevant experience in handling service desk operations
  • Experience in using Confluence or similar Knowledge Management platforms
  • Experience with ServiceNOW, JIRA, or similar ITSM tools

Benefits

  • Hybrid work flexibility
  • Comprehensive healthcare benefits
  • Financial wellness programs
  • Cultural celebrations

Requirements Summary

7+ years of IT experience, 3-5+ years of service desk operations experience, experience with ServiceNOW, JIRA, and Confluence