Senior Service Engineer

Join our dynamic team as a Senior Technical Application Service Specialist and play a pivotal role in shaping the future of our customer experiences.

Requirements

• Subject Matter Expertise: Resolve complex service issues and handle customer concerns.
• Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues.
• Knowledge of ITSM Tools: Experience with ServiceNow and Jira.
• Incident & Problem Management: Familiarity with ITIL practices.
• Documentation & Reporting: Document fixes and contribute to knowledge bases.
• Problem-Solving Abilities: Implement effective solutions under pressure.
• Communication Skills: Clear verbal and written communication.
• Technical Proficiency: Proficiency in.Net, React JS, Windows, Unix/Linux, SQL, PostgreSQL, Oracle, and GitHub.
• Tools: Experience with UCD, MQ Message Queue, TWS Batch Scheduling, IBM WebSphere, IBM APIC, IBM MQ, Splunk, Dynatrace, Google Cloud, and CMS.
• SRE & Service Engineering: Advanced knowledge in software and automation tools.
• Technical Operations: Use scripts and tools to investigate and manage issues.
• Critical Thinking: Interpret information objectively and generate ideas.
• Values & Behaviours: Innovate, inspire, and embrace diverse viewpoints.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes, including free shares
• Benefits you can adapt to your lifestyle
• 30 days’ holiday, with bank holidays on top
• Wellbeing initiatives and generous parental leave policies