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AHEAD
Senior ServiceNow Business Analyst
Senior ServiceNow Business Analyst at AHEAD (Nashville, TN). Design customer solutions, gather requirements, translate to specs, lead demos & workshops. Multi-suite ServiceNow expertise required. Benefits include medical, 401(k), PTO.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
AHEAD builds platforms for digital business and prioritizes creating a culture of belonging. We are an equal opportunity employer and are looking for a Senior ServiceNow Business Analyst to define and design customer solutions utilizing the ServiceNow platform.
Requirements
- Coordinate with stakeholders to gather requirements
- Translate business requirements into technical specifications
- Assist with client demos, working sessions, and workshops
- Maintain documentations and Knowledge articles
- Contribute to projects/programs that may address future concepts, products, and technologies
- Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
- Help to direct more junior members of the team
- Assist with managing SDLC related ceremonies
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
Requirements Summary
Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform, strong functional knowledge of multiple ServiceNow suites in addition to ITSM, and ability to discuss business requirements on integrations between ServiceNow and third party tools
Apply now
Nashville
|
Tennessee
United States
Senior
Hybrid
Full Time
145000-165000 USD/year
