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EY
Senior ServiceNow Business Analyst Consultant
Join EY in Paris as a Senior ServiceNow Business Analyst Consultant. Leverage your 3-5 years of ServiceNow expertise to drive digital transformation. Benefits include training, mentorship, and cultural mobility.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
DevOps
Discovery
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
We are seeking a Senior ServiceNow Business Analyst Consultant to accompany our clients in digital transformation by optimizing and deploying the ServiceNow platform. The ideal candidate will have 3-5 years of experience on the ServiceNow platform, good knowledge of ITIL processes and ITSM practices, and excellent communication and pedagogy skills.
Requirements
- Bachelor's degree or equivalent
- 3 to 5 years of significant experience on the ServiceNow platform
- Good knowledge of ITIL processes and ITSM practices
- Proven experience in writing user stories, conducting functional workshops, and piloting recipes
- Professional mastery of English, both written and spoken
- Personal qualities: proactivity, rigor, autonomy, customer service, excellent listening, communication, and pedagogy skills
- Knowledge of Agile methodologies (Scrum, Kanban) and collaborative tools (Jira, Confluence) is a plus
Benefits
- Full training program
- Mentorship throughout career
- Geographical mobility and cultural discovery
- Participation in internal networks around ecology, diversity, and inclusion issues
- Patronage of initiatives of active foundation on large causes with impact
Requirements Summary
Bachelor's degree, 3-5 years of ServiceNow experience, ITIL knowledge, and excellent communication skills
