Deutsche Bank

Senior ServiceNow Business Analyst

Join Deutsche Bank in Birmingham as a Senior ServiceNow Business Analyst. Leverage ITSM, ITOM, and ITAM skills to drive the ServiceNow platform's strategy. Enjoy hybrid work, competitive salary, and extensive benefits.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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IT Asset Management
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IT Operations Management
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 30, 2025

Join Automation Platforms as a Senior ServiceNow Business Analyst and be responsible for the strategy and development of the ServiceNow Enterprise Platform. Work with a global team to elicit requirements, design and implement solutions used by tens of thousands of users across the world.

Requirements

  • Significant experience of working in dynamic IT environment as a ServiceNow Business Analyst
  • ServiceNow in-depth product knowledge in one or more of the following areas: ITSM, ITOM, ITAM
  • Proven experience of a Highly Skilled Business Analyst in taking high-level requirements and translating them into technical stories
  • Experience working in Scaled Agile environment
  • Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
  • Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

Benefits

  • Hybrid Working
  • Competitive salary and non-contributory pension
  • 30 days' holiday plus bank holidays, with the option to purchase additional days
  • Life Assurance and Private Healthcare for you and your family
  • A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
  • The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Requirements Summary

5+ years of experience as a ServiceNow Business Analyst, advanced analytical and problem-solving skills, and excellent communication skills