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CityFibre
Business Application Engineer
Join CityFibre as a Business Application Engineer in Irlam, Greater Manchester. Leverage ServiceNow skills to enhance application support and incident management. ITIL cert required. Enjoy a hybrid work model and great benefits!
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Human Resources Service Delivery
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
September 15, 2025
This hybrid role offers a balanced blend of home and office work for the Business Application Engineer at CityFibre, a leading provider of digital infrastructure and a challenger in the fibre-only network. The role involves supporting users, solving technical issues with applications like Salesforce and ServiceNow, and improving support processes. It focuses on maintaining a greener and more reliable network.
Requirements
- Experience supporting business applications and troubleshooting.
- Strong understanding of application support and incident management.
- Experience with ticketing systems and troubleshooting workflows.
- Knowledge of access controls and admin permissions.
- ITIL Specialist certification (essential).
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Experience in application support, ticket management, and access controls. ITIL certification required. Strong understanding of incident management is essential
